Q: Do I need to book an appointment before visiting the salon?

We strongly recommend booking at least 2–4 hours in advance online or via our hotline/Zalo/WhatsApp +84876557737 to ensure immediate accommodation with your preferred specialist without waiting.

Q: How do I become a member of the Lumière Club?

You automatically gain Rose tier membership after your very first visit with a registered phone number. Reaching qualifying spend thresholds automatically elevates you to Gold or Élite.

Q: What are the operating hours of Lumière Beauty Salon?

Lumière is open from 09:00 to 20:30 seven days a week (Monday through Sunday). The final check-in for treatments is 19:30.

Q: Can I reschedule or cancel an existing appointment?

You may reschedule or cancel your reservation up to 2 hours prior to your scheduled time via the booking lookup portal or by phone. Timely notice helps us accommodate other guests.

Q: Are gel polishes and salon products safe for pregnant women?

100% of our nail polishes are certified vegan 10-Free formulations devoid of formaldehyde and harsh toxins, completely safe for expectant and nursing mothers.

Q: How long are accumulated loyalty points valid for?

Loyalty points remain valid for 12 months following your most recent transaction. Points can be redeemed directly toward your next service invoice.

Question 1

Do I need to book an appointment before visiting the salon?

Accepted Answer

We strongly recommend booking at least 2–4 hours in advance online or via our hotline/Zalo/WhatsApp +84876557737 to ensure immediate accommodation with your preferred specialist without waiting.

Question 2

Are the prices listed on the website all-inclusive?

Accepted Answer

All listed prices include complimentary herbal welcome teas, warm aromatic towels, and consultation. Select coloring or couture nail extensions feature optional upgrades that are clearly confirmed before service begins.

Question 3

How do I become a member of the Lumière Club?

Accepted Answer

You automatically gain Rose tier membership after your very first visit with a registered phone number. Reaching qualifying spend thresholds automatically elevates you to Gold or Élite.

Question 4

What are the operating hours of Lumière Beauty Salon?

Accepted Answer

Lumière is open from 09:00 to 20:30 seven days a week (Monday through Sunday). The final check-in for treatments is 19:30.

Question 5

Can I reschedule or cancel an existing appointment?

Accepted Answer

You may reschedule or cancel your reservation up to 2 hours prior to your scheduled time via the booking lookup portal or by phone. Timely notice helps us accommodate other guests.

Question 6

Are gel polishes and salon products safe for pregnant women?

Accepted Answer

100% of our nail polishes are certified vegan 10-Free formulations devoid of formaldehyde and harsh toxins, completely safe for expectant and nursing mothers.

Question 7

How long are accumulated loyalty points valid for?

Accepted Answer

Loyalty points remain valid for 12 months following your most recent transaction. Points can be redeemed directly toward your next service invoice.

Question 8

Does the salon have dedicated parking for cars and motorbikes?

Accepted Answer

Yes. Complimentary sheltered motorbike parking is available in front of the salon, with dedicated security staff assisting with car parking just 30 meters away.

Question 9

Does the salon accept group or bridal party bookings?

Accepted Answer

Yes. For parties of 3 or more, please notify us at least 1 day in advance so we can arrange dedicated lounge spaces and assign multiple specialists simultaneously.

Question 10

Can I request a specific technician or stylist for my appointment?

Accepted Answer

Certainly. During the online booking process, you can select your preferred specialist from the available staff schedule for your chosen time slot.

Question 11

How do Lumière Club birthday privileges work?

Accepted Answer

Members receive a private voucher granting 15% to 25% savings (based on tier) redeemable across any service during their entire birthday month.

Question 12

How can I purchase a Lumière Gift Card?

Accepted Answer

You may order gift cards online for instant digital delivery or visit our reception desk to receive an elegantly debossed keepsake physical envelope.

Frequently Asked Questions

Ready For Your Moment of Radiance?